Centrelink — Local Government Office in Norwood

Reviews of Centrelink

• Jesse

  Added 2016.08.24

  Excellent Service and extremely polite and courteous staff - was seen and dealt with within 20 minutes
• Eric

  Added 2015.12.18

  A. means I waited for no reason BUT more importantly
• Sean

  Added 2015.12.13

  Terrible service. worst I've ever had
• Richard

  Added 2015.10.26

  B. I didn't get to ask my questions, which would have determined if I actually wanted to go ahead with the change ie. if it was safe for me to go ahead with it.
• Sophia

  Added 2015.08.29

  I have to disagree with the negative comments posted. I went there last week and was greeted by a smiling girl who was absolutely polite and helpful. She asked for the basics, said someone would call me shortly. A young man called Ashley shortly did call my name. He was , I admit, guarded and cool. I responded by not being aggressive, or tense, as I am quite certain his manner was the result of many tense discussions with upset clients. (The online system would frustrate anyone, and may send many clients to seek out a human punching bag!)
• Alyssa

  Added 2015.07.24

  Very poor communication. I met two arrogant, abrupt employees and the helpful ones did not seem to know what they were doing. 7 months since pension application and still no sign...story changes with each visit.
• Jayden

  Added 2015.06.12

  I do think sometimes we fail to understand how hard it must be to listen to angry, frustrated, sometimes grieving clients all day long and not have it rub off on one. A gentle, calm and respectful manner with Centrelink staff may be all that is needed to gain the best result from a visit. I hope Ashley, at the Norwood office, reads this and accepts my thanks. And that young woman who greeted me, also!
• Elizabeth

  Added 2015.01.09

  My change was only given as a description to the concierge type lady, to direct me. Yet she had the change made in my absence, with no consult. I had left thinking, I'll leave it to another day when I have time(to wait and ask my questions). The call was to let me know she'd already changed it.
• Dylan

  Added 2013.05.01

  I found Ashley relaxed as we talked. He was helpful and looked into my case thoroughly and with attention. He explained all I needed to know. The result was no change to my claim situation, but to me his information - politely given and in a respectful manner - was enlightening and I was fully appreciative.
• Sophia

  Added 2013.04.11

  I was given a number that didn't work, asked to wait for a real person to become available . 40 minutes later I gave up because I had to get my son from school. Got a call shortly after leaving "do you realise you were required to stay?". They'd gone and done it without me.